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Returns

  • For Non-Quality Problem

Orders signed within 7 days:

We provide "7 Days No Reason Return/Exchange".

That is, if you simply do not like it you can return freely. On this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $10-25$ (depends on the item weight) from refund as shipping cost of our sent parcel.

Orders signed beyond 7 days:

If not quality problem or not our fault to send the wrong size, beyond 7 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for us to resend if you want a replacement.

  • For Quality Problem or Our Fault Caused Problem

We will resend item or refund you once we get your photo evidence.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 6 months from the date of issue.

Please note that items must be returned new, unused and with all original tags still attached.

If you have any question in this process, please contact us: customer@7gege.com

You need to provide below information in the email

1. Order number

2. The Sku of the products which need to return or exchange

3. Evidence pictures to shown faulty items


Please note: Our policy lasts 7 days after you got your package. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.